The Best Ground Handling Services in Vietnam

Our comprehensive ground handling services extend to all prominent airports across the country, ensuring unparalleled attention to detail for your aircraft, crew, passengers, and cargo. Whether you’re at Tan Son Nhat (VVTS), Noi Bai (VVNB), Da Nang (VVDN), Cam Ranh (VVCR), Phu Quoc (VVPQ), Lien Khuong (VVDL), Can Tho (VVCT), Cat Bi, Phú Bai, Phù Cát, Côn Đảo (VVCS), or other locations, rest assured of swift and seamless operations that are second to none.

Our extensive range of ground handling services encompasses the following:

Aircraft

  • Handling & Supervising
  • Refueling
  • Flight plan
  • Weather services
  • Parking slots
  • Navigations
  • Landing, take off

Airport service

  • VIP ground handling
  • Quality supervision on GSE usage
  • VIP baggage handling
  • Catering arrangement
  • Crew and VIP terminal assistance
  • Ground transportation arrangement
  • Hotel accommodation arrangement
  • Aircraft security
  • VIP security arrangement
  • Flight monitoring
  • Real-time updates on all processes

Passenger Services

  • Welcoming and guiding incoming passengers to baggage claim areas and terminal exits
  • Handling lost, damaged, and transferred baggage for incoming passengers (if applicable)
  • Assisting outgoing passengers with flight and baggage processes
  • Ensuring safe boarding of outgoing passengers onto the aircraft
  • Catering to VIPs, unaccompanied children, and passengers with special needs
  • Specially trained personnel to assist passengers with reduced mobility

Ramp Services

  • Meeting and marshaling the aircraft
  • Offloading and loading the aircraft
  • Provision of Ground Handling Equipments
  • Supply of Ground Power Unit, Air Condition Unit and Push-Back/Towing services for the aircraft
  • Interior cleaning
  • Provision of toilet and water services to the aircraft
  • De-icing of aircraft in adverse weather conditions and anti-icing measures
  • Transportation of passengers and crew between aircraft and passenger terminals
  • Storage of pallets, containers and other unit load devices

Cargo and Mail Services

  • Acceptance and precessing of export cargo and mail documents
  • Physical control and preparation of export cargo and mail
  • Monitoring and ensuring proper loading of cargo and mail onto aircraft
  • Custom transactions of export cargo
  • Transfer of incoming cargo to import warehouse and incoming mails to Turkish Postal Services (PTT)
  • Identification of any disruption in imported cargo and mail, and taking necessary actions
  • Completion of customs clearance for imported cargo and preparation for recipient delivery
  • Notification of recipients
  • Transfer cargo services

Load Control and Communication Services

  • Coordination of aircraft servicing units
  • Preparation and distribution of flight documents (customs declaration, loading instruction, load sheet, pasenger manifest, weather forecast, flight plan, etc.)
  • Load control, weight and balance calculations
  • Transmission and reception of all operational messages, notification of all related units
  • Communication and coordination between aircraft and ground handling personnel

Flight Operation Services

  • Flight permit and airport slot applications
  • Preparation and distribution of flight plan to the cabin crew
  • Coordination with fuel and aircraft catering companies
  • Preparation of weather forecasts and navigation information and distribution to the cabin crew

Representation and Supervision Services

  • Making payments and/or issuing guarantees on behalf of the airlines to related institutions such as terminal operators, airport authorities, customs, police, etc., in accordance with contractual obligations
  • Establishing and maintaining contact with local authorities on behalf of the airline company • Preparing, transmitting, and filing reports, statistics, documents, etc related to flights

If you have any questions or queries, don’t hesitate to get in touch.

– Email us at: info@vietstarvipair.com

– Call us: +84 986 71 68 68

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We will respond to you as soon as possible
via your email or phone number.

Notes: Fields marked with the * are required.

Thank you for placing your trust in us!

We will respond to you as soon as possible
via your email or phone number.